Refund policy

The Off Grid Era 30 Day Money Back Guarantee. We are committed to your satisfaction and offer a 30 day money back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:

The item must be unworn, unwashed, unused or original.

It must be returned in its original packaging.

A receipt or proof of purchase is required to process your return.

To make a return, simply visit our contact page and let us know the exact problem so we can begin the return/refund process.

Return Fees
Restocking Fee: No Fee

For Defective Products: No Fee

For Customer Remorse: No Fee
Return Method
By Mail
Method to Obtain Return Label
For Defective Products: Download/Print

For Customer Remorse: Download/Print
Return Currency
 USD ($)
Refund Processing Time
10 Days
Refund & Exchange Policy
All items are made to order and are not returnable unless defective.

Defective items will be replaced with an identical item of the same size.

Items must be in unused condition to be returned.

Please review the item length guide before ordering.
Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and make it right.

If you receive damaged products, please make sure to contact us and send us a video as soon as possible. This will allow us to resolve the issue.

Refund Process

Once we receive your return, we will process your refund within 10 business days, excluding shipping costs, using the original payment method. The refund processing time may vary depending on your bank or credit card company.

Late or Missing Refunds

If you haven't received a refund yet, please check with your bank and credit card company, then contact us at support@offgridera.com.

CONTACT INFORMATION

📧 Email: support@offgridera.com

📞 Phone: +1(901) 410-9444

🏠 Address: 600 N Broad Street, Suite 5
Middletown, DE 19709

🕒 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM