FAQs

1. What payment methods do you accept?

We accept a variety of secure payment options to make checkout quick and seamless:

• Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
• Digital Wallets: Apple Pay and Google Pay.

All transactions are processed securely to protect your financial information.

2. How will I know my order is confirmed?

Once your payment is successfully completed, you’ll receive an order confirmation email containing your order details and receipt. If you don’t see it within a few minutes, check your spam/junk folder or contact us.

3. Is my payment information secure?

Absolutely. At Off Grid Era, we prioritize your security. All payments are encrypted and processed through secure payment gateways, ensuring your information remains private and protected.

4. Can I change or cancel my order after payment?

We process orders quickly to ensure fast shipping, so changes or cancellations may not always be possible. Please contact us immediately at support@offgridera.com if you need assistance.

5. Do you offer refunds or exchanges?

Yes, we do! Please review our Refund Policy for detailed information on how to request refunds, returns, or exchanges.

6. What currency will I be charged in?

All transactions are processed in USD (United States Dollars). If you’re shopping internationally, your bank or payment provider will handle the currency conversion.

7. What if my payment fails?

If your payment doesn’t go through:

1. Double-check your card details and billing information.
2. Ensure you have sufficient funds or credit available.
3. Try an alternative payment method.
4. If the problem persists, contact our support team.

8. How can I contact Off Grid Era for further assistance?

CONTACT INFORMATION

📧 Email: support@offgridera.com

📞 Phone: +1(901) 410-9444

🏠 Address: 600 N Broad Street, Suite 5
Middletown, DE 19709

🕒 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM